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About Safeguarding Terms and Conditions


About Safeguarding is a trading name of About Consulting Group Ltd ( We are registered in England and our registered number is: 05766632. The following terms and conditions set out the basis on which we make available our products and services for you as our customer. If you purchase any product from us, we provide that product on the basis that you accept these terms, and your purchase is treated as such acceptance. We aren’t going to outline massive lengthy legal terms, but there are certain things that are important for your protection and for ours.

Rights to intellectual property

The products we sell are intellectual property of About Consulting Group Ltd. Whilst we are happy to grant you a non-exclusive license to use this material, full legal rights remain with us – this includes legal title, copyright, intellectual property rights and the right to distribute the content. In other words, you’re buying a license to use it as a training product or to attend a training course, not the right to sell it on, or otherwise use our material for other purposes. If we think you’re breaching this, we’ll try to contact you to find out what’s going on, but we reserve the right to terminate your account if necessary.

The internet

We use a third-party provider to host our e-learning content and for hosting online training courses. The internet is, of course, beyond our direct control so although we’ll try our best, we can’t guarantee uninterrupted or error free access. About Consulting Group Ltd can’t be held liable for any failure in processing your details due to software issues, problems with the internet or other circumstances beyond our reasonable control.

Linking to other websites

Where we think it might help your learning, we might provide links to other people’s websites. These are provided for information only. We can’t control those sites and we can’t take any responsibility for any issues that might arise from your use of them.


Nobody wants a virus – on their computer or otherwise. We’ll do all we can to make sure our products and services are virus free, but we can’t guarantee nothing will slip through. We can’t accept any liability for loss or damage caused by viruses that infect your computer equipment, data, programs, or other material because of using our services.

Your use of our products and services

Anything that we make available to you is for your sole use.  You can’t copy, reproduce, or otherwise replicate our material. Some of our courses are issued on a ‘single-use’ basis, whereas others can be accessed repeatedly for the length of the license. We’ll tell you which of these you’re buying.

Log in details to our website, learning management system and other portals are for you alone. You can’t transfer your username or password to anyone else.

Quality control

We do all we can to ensure our material is up to date and accurate. We can’t guarantee the effectiveness of the learning though and we take no responsibility for any actions that you take or fail to take because of our training. Safeguarding is too important to base everything on one training course, you need to always be looking to improve your own practice.

Making complaints

We want you to be happy. If you have cause to complain, please get in touch and let us try to put things right. You can complain to our director by emailing We’ll acknowledge your complaint within 3 working days, and we’ll do all we can to resolve it within 10 working days.

Length of agreement

If you purchase one of our e-learning products, you will have access to the product for three months. Where the product is ‘single use’ you will be able to use the training once, following which you will be issued with a certificate of completion. For other courses, you can work through the product as many times as you wish during that three-month period. The three-month period commences from the point at which your access details are issued.


If you decide that you don’t want to go ahead with your purchase, you can ask us for a refund.

For e-learning, we’ll agree to the refund provided you’ve not yet accessed, started, or downloaded any of the purchased product. Due to the digital nature of our e-learning products, we can’t offer any refund once you’ve launched the product. This is in line with the requirements of the relevant legislation (Consumer Protection regulations, 2000, as amended in relation to Distance selling and digital sales).

For in-person training, we will issue a refund if you cancel prior to the course.

Our liability

About Consulting Group Ltd accepts no responsibility, under any circumstances, for any loss, expense, damage, costs, compensation or delay – whether direct or indirect – arising from, or as a result of, the use of our products.

Clearly, there’s some things for which we can’t exclude liability, such as death or personal injury arising from our negligence, though how this would arise from our products is thankfully hard to see. We also can’t exclude liability for any other loss which we’re not permitted to exclude under law.

In the unlikely event that we can’t meet our commitment to provide you with your product as a result of forces outside our reasonable control, we will either provide a replacement product or refund the cost of your purchase.

We do all I can to keep our learning platform available, but we don’t guarantee it will be fault, bug or error free, that it will be 100% of the time or free of problems. If at any time our platform is adversely affected or unavailable, unless the ‘outage’ is caused by our gross negligence, it won’t be a breach of our agreement with you. We offer the platform on an “as is” and “as available”.

Governing Law

This agreement is to be governed in all senses by the law of England and will be subject to the jurisdiction of the courts of England wherever any action or proceeding may be instituted.

Severability of this agreement

If any of the provisions of this agreement are found to be invalid or unenforceable in whole or in part, every other provision will continue to be valid and enforceable, with the invalid element removed.


If either party to this agreement waives their right to pursue a breach, default, delay or other action, this won’t be taken to be a waiver of any future breach of any aspect of this agreement.

Breach of these terms and conditions

In the unlikely event you should breach these terms and conditions, we reserve the right to take legal action.

Changes to terms and conditions

From time to time, we may update or make changes to these terms and conditions. Any changes will take effect from the date we publish them on our website so you should check our website periodically. This version was updated January 2022.